All Sites: Terms of Website Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

TERMS OF WEBSITE USE

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of www.harrogatebus.co.uk, www.keighleybus.co.uk, www.lancashirebus.co.uk www.yorkbus.co.uk (our site), whether as a guest or a registered user.

Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

If you purchase tickets from our site, our Terms and Conditions for Purchase and Use of Transdev Tickets will apply to the sales.

PRIVACY

We are committed to protecting and respecting your privacy.

This section sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our site you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Transdev Blazefield Ltd of Prospect Park, Broughton Way, Harrogate, HG2 7NY.

Our privacy policy relates only to the information we receive from you directly. If you visit our site via a third party link your information may be used differently by the operator of that linked site.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, place an order on our site or enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and personal description.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

 technical information, including the Internet protocol (IP) address used to connect your

computer to the Internet, the device used to access our site, your login information,

browser type and version, time zone setting, browser plug-in types and versions,

operating system and platform;

 information about your visit, including the full Uniform Resource Locators (URL)

clickstream to, through and from our site (including date and time); routes and tickets

you viewed or searched for; favourite routes and tickets, page response times, download

errors, length of visits to certain pages, page interaction information (such as scrolling,

clicks, and mouse-overs), and methods used to browse away from the page and any

phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined 2 with data collected on this site.] We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

 to carry out our obligations arising from any contracts entered into between you and us

and to provide you with the information, products and services that you request from us;

 to provide you with information about other goods and services we offer that are similar

to those that you have already purchased or enquired about;

 to provide you, or permit selected third parties to provide you, with information about

goods or services we feel may interest you. If you are an existing customer, we will only

contact you by electronic means (e-mail or SMS) with information about goods and

services similar to those which were the subject of a previous sale or negotiations of a

sale to you. If you are a new customer, and where we permit selected third parties to use

your data, we (or they) will contact you by electronic means only if you have consented

to this. If you do not want us to use your data in this way, or to pass your details on to

third parties for marketing purposes, please contact us at enquiries2@transdevplc.co.uk;

 to notify you about changes to our service;

 to ensure that content from our site is presented in the most effective manner for you and

for your computer.

Information we collect about you. We will use this information:

 to administer our site and for internal operations, including troubleshooting, data

analysis, testing, research, statistical and survey purposes;

 to improve our site to ensure that content is presented in the most effective manner for

you and for your computer;

 to allow you to participate in interactive features of our service, when you choose to do

so;

 as part of our efforts to keep our site safe and secure;

 to measure or understand the effectiveness of advertising we serve to you and others,

and to deliver relevant advertising to you;

 to make suggestions and recommendations to you and other users of our site about

goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with

information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our

subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms and Conditions for Purchase and Use of Transdev Tickets and other agreements; or to protect the rights, property, or safety of Transdev Blazefield Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted and stored securely by Realex Online Payments (Realex). Realex store card details in their PCI Compliant RealVault. No credit or debit card details are stored on the web server. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at enquiries2@transdevplc.co.uk.

If you believe any of the information we hold about you is inaccurate please contact us at enquiries2@transdevplc.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Please contact us at enquiries2@transdevplc.co.uk if you wish to make an access request.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

COOKIES

Our site uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our site, which helps us to provide you with a good experience when you browse our site and also allows us to improve our site. We use the following cookies:

Strictly necessary cookies - These are cookies that are required for the operation of our site.

They include, for example, cookies that enable you to log into secure areas of our site, use a shopping cart or make use of e-billing services.

Analytical cookies - These allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our site works, for example by ensuring that users are finding what they are looking for easily.

Functionality cookies - These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Purpose

JSESSIONID -  Critical site function

__utma         -  Google Analytics

__utmb         -  Google Analytics

__utmc         -  Google Analytics

__utmz         -  Google Analytics

Please note that the number and name of cookies used by Google Analytics is controlled by Google, therefore these cookies may be subject to change.

Our advertisers may also use cookies, over which we have no control.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Session cookies are deleted when the browser is closed. Dated cookies are deleted upon the expiry date set, which varies depending on the cookie.

GENERAL TERMS OF USE

Information about us

We are registered in England and Wales under company number 02605399 and have our registered office at Prospect Park, Broughton Way, Harrogate, North Yorkshire HG2 7NY. Our VAT number is 477029820. We are a limited company.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.

Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at enquiries2@transdevplc.co.uk.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, including but not limited to all copyright, database rights, design rights, and all intellectual property rights in and to all text and graphics, their selection and arrangement, and all mark up/layout/scripts, software compilations, underlying source (hyper text mark up language and scripts) and all other materials on nthis website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. The back end CMS system and framework of the site remain the intellectual property of Stunn Ltd.

No part of our site can be reproduced in any form whatsoever, whether electronically or otherwise, without our prior written consent other than temporarily in the course of using our site or to keep a record of a transaction entered into using our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in

connection with:

 use of, or inability to use, our site; or

 use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

 loss of profits, sales, business, or revenue;

 business interruption;

 loss of anticipated savings;

 loss of business opportunity, goodwill or reputation; or

 any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use.

You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any tickets to you, which will be set out in our Terms and Conditions for Purchase and Use of Transdev Tickets

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email enquiries2@transdevplc.co.uk.

Thank you for visiting our site.